No surprises after you sign.

Planned time off is announced at least two weeks ahead and scheduled around your releases, so nothing is mid-deploy while I am away. Monitoring and alerts keep running. If your store cannot go without cover for critical incidents, I arrange it with a partner engineer, under the same NDA, before the plan starts; that is agreed in writing, not promised in a FAQ.

No. I get a named seat in your Jira, Asana, ClickUp, Monday.com or similar, follow your workflow and statuses, log hours on the ticket and link every pull request. Access follows your SSO and 2FA rules and you can remove it any time. If you have no tool yet, I set up a free board (Trello or Linear) for you and we work there.

An agency gives you a team and a queue: the ticket waits for whoever is free, and the senior you met in the sales call rarely does the work. One senior engineer on a fixed monthly plan does the work personally, knows your store after the first month and answers the same working day. The trade-off is capacity: a 40-hour month, a replatform or a large build is a project or an agency job, and the engineering audit says so when that is the better fit; the comparison table on the homepage puts the three options side by side.

Repository and hosting access, admin access to the store, read access to analytics, one person who approves releases, and your top three priorities. A checklist arrives with the welcome email; most stores have it ready in a day.

Only the senior engineer who works on your store, read-only for the audit, through accounts you own and can revoke at any time. The NDA and data processing agreement are signed before any access. Repositories stay in your organisation, deploys go through staging first, and access is removed the day a subscription ends.

AI tools speed up writing, reviewing and testing code; every change is read, tested and deployed by the senior engineer. Only tools on commercial terms that do not train on your data are used. If your policy requires it, AI tooling can be switched off for your project.

You get an estimate before any work above the plan starts, billed at €95 an hour. If it happens three months in a row, moving up a plan is usually cheaper, and we will say so.

Yes. A 60-minute senior session is €190, with written notes the same day. A second opinion on a quote, plan or codebase is a fixed €390. For ongoing leadership there is a fractional tech lead from €1,500 a month for two days a month.

Often, yes. V.DEV can take the performance and platform work while your team handles features, or act as senior review and architecture support. The agency retainer covers white-label work for agencies.

Magento 2 and Adobe Commerce (Luma and Hyvä), Shopify and Shopify Plus, WooCommerce, and custom or headless storefronts such as Next.js. Very old platforms (Magento 1) are quoted as a migration, not a care plan.